What the responsibilities will include:
First-line support
At the first stage, the main task is to help existing clients and promptly resolve typical questions about working with Bitrix24:
- receive and process client requests via tickets and tasks;
- answer users’ questions about Bitrix24 functionality;
- help clients with basic settings of CRM, tasks, users, access rights, business processes, and other tools;
- investigate the causes of emerging problems and find solutions;
- perform small technical tasks for Bitrix24 configuration;
- consult clients on the system’s capabilities;
- escalate more complex tasks to specialized specialists when necessary;
- monitor the completion of requests and follow up with the client on the result.
1. Working with potential clients
You will need to be involved not only in supporting current clients, but also in tasks at the sales stage:
- answer technical questions from potential clients;
- analyze their tasks and understand which Bitrix24 capabilities can solve them;
- provide preliminary estimates of the effort required for small customizations and settings;
- participate in preparing commercial proposals;
- help managers understand the technical side of a client’s request;
- participate in Bitrix24 demonstrations and consultations.
2. Gradual transition to more complex integrations
As you develop — moving on to more complex tasks and to full-fledged work as an integrator:
- analyzing clients’ business tasks, gathering and formalizing requirements;
- preparing technical specifications;
- designing solutions based on Bitrix24;
- implementing Bitrix24, configuring automation and integrations;
- testing implemented solutions;
- preparing instructions for users;
- participating in projects to optimize and automate clients’ business processes.
Your development goal in this position is to become an independent Bitrix24 implementation specialist who can take a client’s task from needs analysis to the implementation and launch of a solution.
What is important to us:
- a basic understanding of what CRM is and how it is used in business;
- an interest in CRM and business process automation;
- technical thinking and the ability to learn new systems;
- attention to detail;
- the ability to independently search for information and find solutions;
- the ability to explain technical things clearly to a regular user;
- strong written and verbal communication skills;
- responsibility for results and meeting deadlines;
- willingness to work with a large number of different client tasks;
- a desire to constantly learn and develop.
It will be a big plus if you already have experience working with Bitrix24, other CRM systems, automation, or technical support, as well as knowledge of Polish and/or English.
You will work with projects from various industries and regions (mainly Poland). This will allow you to quickly gain practical experience.
We offer:
- Stability and long-term cooperation. The average employee tenure in our company as of early 2026 is 6 years.
- Opportunities for professional growth. Development within your specialization, as well as moving to related areas or leadership positions.
- A transparent motivation system: a fixed salary according to grade + a variable part depending on KPI performance.
- A flexible work format: an office near the “Traktarny Zavod” (Tractor Plant) metro station in Minsk, as well as the option to work remotely or in a hybrid format.
- Professional development: participation in specialized conferences, exhibitions, and other industry events.
- 5 paid Sick Days per year — days you can take if you feel unwell and need a day to recover.
- Corporate activities and team events: an annual kayaking trip, business games, contests, and other activities outside of work.
- Our own e-learning platform with opportunities for continuous professional development.
If you are interested not just in answering users’ questions, but in understanding how a client’s business works, finding solutions for them, and eventually learning to independently implement Bitrix24, we would be glad to meet you.
