We are a certified digital agency working with clients across European and CIS markets. We combine expertise in digital marketing, IT, and business automation to deliver comprehensive projects for companies of various sizes.
One of our key business lines is the implementation and development of Bitrix24 CRM.
Key Responsibilities:
1. First-Line Support
At the initial stage, your primary focus will be supporting existing clients and promptly resolving standard queries related to Bitrix24:
- Receive and process client inquiries via tickets and tasks.
- Answer user questions regarding Bitrix24 functionality.
- Assist clients with basic configurations of CRM, tasks, users, access permissions, business processes, and other tools.
- Troubleshoot the root causes of issues and find solutions.
- Execute minor technical tasks for Bitrix24 configuration.
- Advise clients on system capabilities.
- Escalate more complex tasks to specialized professionals when necessary.
- Monitor ticket execution and follow up with the client on the results.
2. Presales & Prospect Engagement
In addition to supporting current clients, you will get involved in tasks during the sales stage:
- Answer technical questions from potential clients.
- Analyze prospects’ business requirements and identify which Bitrix24 features can solve them.
- Provide preliminary estimations for the effort required for minor configurations and custom adjustments.
- Participate in preparing commercial proposals.
- Help account managers understand the technical aspects of client requests.
- Participate in Bitrix24 product demonstrations and consultations.
3. Progression to Complex Integrations
As you grow in the role, you will transition to more complex tasks and full-scale systems integration:
- Analyze clients’ business goals, gather, and formalize requirements.
- Draft technical specifications (Tech Specs).
- Design custom solutions based on Bitrix24.
- Implement Bitrix24, configuring automation workflows and integrations.
- Test implemented solutions.
- Prepare user manuals and documentation.
Participate in projects aimed at optimizing and automating client business processes.
Your growth objective in this role is to become an independent Bitrix24 Implementation Specialist capable of managing a client’s task end-to-end — from initial needs analysis to deployment and launch.
What is Important to Us:
Basic understanding of what a CRM is and how it is utilized in business.
- Genuine interest in CRMs and business process automation.
- Technical mindset and the ability to quickly master new software systems.
- Strong attention to detail.
- Ability to independently research information and find solutions.
- Ability to explain technical concepts to non-technical users in simple terms.
- Excellent written and verbal communication skills.
- Accountability for results and strict adherence to deadlines.
- Readiness to handle a high volume of diverse client tasks.
- Desire for continuous learning and professional development.
Would be a great plus: - Prior experience with Bitrix24, other CRM systems, automation tools, or technical support.
- Proficiency in Polish and/or English.
You will work with projects from various industries and regions (predominantly Poland), allowing you to gain hands-on practical experience rapidly.
What We Offer:
- Stability and Long-term Cooperation: The average employee tenure in our company as of early 2026 is 6 years.
- Professional Growth: Opportunities to advance within your specialization, transition into adjacent fields, or move into leadership roles.
- Transparent Motivation Scheme: Base salary aligned with your seniority grade + a variable bonus tied to KPI fulfillment.
- Flexible Work Format: An office near the “Traktarny Zavod” metro station in Minsk, with the option to work fully remote or in a hybrid setup.
- Professional Development: Opportunities to attend industry conferences, trade shows, and other professional events.
- 5 Paid Sick Days per Year: Days you can take off to recover if you are feeling unwell, without a medical certificate.
- Corporate Activities & Team Building: Annual kayaking trips, business games, competitions, and other out-of-office team activities.
Proprietary E-learning Platform: Access to internal training for continuous professional upskilling.
If you want to do more than just answer user questions — if you want to understand how a client’s business works, find the right solution for them, and eventually learn how to implement Bitrix24 independently — we look forward to meeting you!
