Project Overview
A Poland-based service company implemented a solution based on Bitrix24, Maps Mobile, and Webfleet to manage field employees.
As a result, they optimized routes, improved staff control, and significantly increased the speed of request processing.
About the Client
- Industry: field service (repairs, installation, maintenance)
- Location: Poland
- Company size: mid-sized business (40–50+ employees)
- Field staff: 15–20 specialists
- Request flow: daily, managed via Bitrix24
Challenges
Before implementation, the company faced several operational issues:
- Manual task assignment without considering geography
- Lack of visual control across regions
- Inefficient routes and unnecessary travel
- Limited control over field employees
- Time losses and decreased service quality
As a result, processes lacked transparency, leading to resource losses and a decline in service quality.
Solution
A comprehensive solution was implemented based on Bitrix24, using the Maps Mobile application and integration with the Webfleet system.
Map-based Task Visualization
- Real-time display of clients and tasks
- Filtering by status and responsible employees
- Convenient management of geographically distributed tasks
Route Planning and Optimization
- Creation of optimal routes for employees
- Reduction of travel time
- Increased efficiency of field operations
Mobile App Usage
- Access to tasks and routes via smartphone
- Efficient fieldwork → smooth field operations
- Task completion tracking
Webfleet Integration
- Employee location tracking
- Route monitoring
- Plan vs. actual performance comparison
Execution Control and Reporting
- Implementation of check-ins at route points
- Recording each visit with employee comments
- Visualization of visited clients on the map (monthly reports)
Results
After implementation, the company achieved:
- Reduced time for task distribution
- Optimized routes and fewer unnecessary trips
- Full transparency of field employees’ work
- Improved customer service quality
- Increased control and team discipline
Conclusion
All processes were unified into a single ecosystem:
CRM (Bitrix24) + Map (Maps Mobile) + GPS tracking (Webfleet)
This allowed the company to move from manual management to a structured and controlled field service operation.
Want to implement a similar solution?
Contact us — we will help adapt and implement the system for your business.
